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Pascal-Justin288104495f1s
Participant
March 10, 2023
Answered

Abbuchung obwohl Probeabo gekündigt wurde.

  • March 10, 2023
  • 2 replies
  • 608 views

Ich habe am 01.03.2023 ein Probeabo abeschlossen und dieses am 05.03.2023 wieder gekündigt. Nun wurde mir am 09.03.2023 ein Betrag in Höhe von 35,69€ von meinem Konto abgebucht. Ich habe heute am 10.03.2023 das automatische Einzugsverfahren bei PayPal deaktiviert. Ich woltle fragen ob dies reicht oder weiter Schritte nötig sind? Ich habe auch kein aktives Abo auf meiner Kontoseite.

 

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Correct answer Rashmi27002770wxve

Hi there,

 

Thank you for writing to us. Happy to help!

 

We have checked your account and we see that you have a Creative Cloud All Apps subscription under the email address associated with the community which has been cancelled on 03/05/2023.

And there is no active subscription in the account.

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you want to report any billing issue.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

2 replies

R
Community Manager
Rashmi27002770wxveCommunity ManagerCorrect answer
Community Manager
March 10, 2023

Hi there,

 

Thank you for writing to us. Happy to help!

 

We have checked your account and we see that you have a Creative Cloud All Apps subscription under the email address associated with the community which has been cancelled on 03/05/2023.

And there is no active subscription in the account.

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you want to report any billing issue.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 10, 2023

    @Pascal-Justin288104495f1s 

     

    you should contact adobe support so they can correct the error on their end. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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