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Abo Gebühr für ein gekündigte testabo unrechtmäß abgebucht

Community Beginner ,
Jan 25, 2024 Jan 25, 2024

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Mir wurde für ein Testabo, dessen Kündigung am selben Tag des abschulsses erfolgte, die Monatsgebühr bei paypal abgebucht Dier Reklamation wurde ignoriert und jetz kann ich nichteinmal jemanden erreichen???

Was ist das für eine company die ohne bezahlabo nicht zu erreichen ist?

Den Paypal Käuferschutz könnt ihr auch vergessen.

AE02123200861CDE

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Account management , Billing

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Rainer, I am sorry, but I don't see an active membership under the e-mail address you used to post to this public discussion forum. Your previous membership was canceled as requested. For information on how to review your recent support cases, see https://adobe.ly/48LaMS4.

 

If you have subscribed under a different account, see https://adobe.ly/3OhgXF2 for steps to cancel most plans. ^JW

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Community Beginner ,
Jan 25, 2024 Jan 25, 2024

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Sorry ich versteh die Frage nicht. natürlich habe ich keine aktive Mitgliedschaft. Ich hatte ein Testabo  und am selben Tag gekündigt. Dies ist die Bestellnummer gewesen Order # AE02123200861CDE

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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@Rainer336673221vbb 

 

check your (old) account, https://account.adobe.com

 

if there appears to be a problem, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Rainer, I recommend contacting our chat support team for more assistance. Please click on - https://adobe.ly/3SxW75V to begin a secure chat session. Please be prepared with any information that you may have used to make the subscription you are trying to cancel.

 

They can also assist you if you have any questions about charges or fees that may have occurred during a trial in November. ^JW

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Community Beginner ,
Jan 25, 2024 Jan 25, 2024

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Ihr kennt anscheinend den schlechten Support von adobe nicht. Fragen darf nur wer einen bezahlten plan hat. Den habe ich aber nicht also spricht niemand mit mir und twitter oder X .... Das ist wohl ein schlechter scherz.

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