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J
Julius P.
Participant
April 30, 2022
Question

Abo kündigen nach Dienstgutschrift von 60 Tagen

  • April 30, 2022
  • 1 reply
  • 590 views

Hallo,

Als ich am 28.April mein Abo kündigen wollte, um eine Verlängerung am 02. März zu verhindern, wurde mir von Adobe eine Dienstgutschrift von 60 Tagen angeboten...als ich nun mein Abo vor dem 02.Mai kündigen wollte um die nächste Verlängerung zu verhindern, wird mir nun eine Gebühr 148,69€ angezeigt. Wie kann das sein?!

 

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 30, 2022

Adobe offers customers 2 free months of service as an incentive to keep you from cancelling.  You don't have to take it.  Unfortunately, you took it.  So now you're on the hook for another year of service.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
    J
    Julius P.Author
    Participant
    April 30, 2022

    Thanks for your quick response!
    That's what I thought...
    I changed my subscription to a cheaper one (Lightroom + Photoshop). So at least  I'm not paying double of the amount before...
    I could keep it like that and next time I cancel just in time before the new renewal for another year (without any fees) right?

    Or

    I could cancel it right now (or within 14 days) and I'm out for this year right?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 30, 2022

    Yes, you can keep what you have for the year and cancel in your 12th month without penalty fees.

    Or you can cancel early and pay the 50% early termination fee.

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
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