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J
Jessica27782188kkgm
Participant
January 3, 2023
Answered

Abo kündigen

  • January 3, 2023
  • 2 replies
  • 814 views

Hallo zusammen, ich habe ein Probeabo von InDesign (23,79 Euro pro Monat) bestellt und wollte daraufhin zum Studierenden-Paket Creative Cloud (19,34 Euro pro Monat) mit allen Applikationen wechseln. Leider hat das nicht funktioniert und beide Probeabos haben sich in jahresverträge umgewandelt, obwohl ich ja lediglich vom einen ins andere Abo wollte. Es werden nun für beide Abos Geldsummen gefordert, wenn ich eines der Abos beenden wollen würde. Kann ich mich an irgendwelche Mitarbeiter:innen bei Adobe direkt melden, weil hier meines Erachtens nach ein Fehler seitens Adobe vorliegt? Liebe Grüße!

    This topic has been closed for replies.
    Correct answer kglad

    there are 3 ways to contact adobe; chat (listed above), phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from enterprise&teams>

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 3, 2023

    there are 3 ways to contact adobe; chat (listed above), phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from enterprise&teams>

      J
      Jessica27782188kkgmAuthor
      Participant
      January 3, 2023

      Everything worked out -- thank you very much!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 3, 2023

      good to hear!  and you're welcome - happy new year!

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      January 3, 2023

      Hi @Jessica27782188kkgm,

      This can be resolved only by Adobe support, you need to contact them. To contact support follow the instructions given below
      1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
      2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
      3. In order to talk to a human type "AGENT" in the chat box
      4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

      P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
        J
        Jessica27782188kkgmAuthor
        Participant
        January 3, 2023

        Thank you for your help -- everything worked out!

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