Abo Kündigungsfrist verlängert sich ständig!

Question

Hallo! Ich versuche seit einem Monat mein Abo zu kündigen. Am 20. 11. sehe ich in meinem Konto, dass mein Abo angeblich in 8 Tagen abläuft und ich gratis kündigen kann. Ich warte also und steige heute - exakt nach 8 Tagen - erneut ein, da steht plötzlich, dass ich in 31. Tagen kostenfrei kündigen kann. Was soll dieser Mist?!?! Der vertrottelte KI Assistent kann nur sinnbefreite Antworten geben, ich werde nie mit einem echten MENSCHEN (Mitarbeiter verbunden). Was kann ich machen? *heul*

kglad · Accepted Answer

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith · Answer

This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.

You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work This will NOT work
if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

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