Abo wird in Desktop App nicht angezeigt

Question

Hallo, ich schreibe für meine Freundin.Sie hat sich heute dazu entschlossen bei einem örtlichen Händler eine Karte für 1 Jahr Creative Cloud Photo zu kaufen.Die Seriennummer wurde auf der Adobe Seite auch akzeptiert und auf der Seite wird in ihrem Account auch das Abo angezeigt.Wenn sie jetzt aber in ihrer Desktop App geht werden dort weder Photoshop noch Lightroom bei ihrem Abo angezeigt. Sie kann also ihre bezahlten Anwendungen nicht nutzen.Einzig das Premiere Rush das sie bereits vorher nutzte wird bei ihr angezeigt.Wie kommt sie an ihre neuen Produkte? GrüßeMars

John T Smith · Accepted Answer

She needs to be the one to ask for help-Log-in to your Adobe account and click this link https://account.adobe.com/plans What to do when you have a subscription (and an alternate download link)https://community.adobe.com/t5/download-install-discussions/after-effects-set-up-wont-install/td-p/13554270 FinallyThis space is provided by Adobe, but this is not Adobe supportSorry, nobody here can help with an account or payment problemThis is a public forum, you need the link to Adobe support, not other usersHelp Center https://helpx.adobe.com/support.html is a good place to startBe sure to remain signed in with your Adobe ID before accessing the link belowDo be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long.You MUST make sure that your browser does NOT block ads, scripts, or pop-upsYou MUST also allow 'cookies' in your web browser for the link to work.This link will go directly to the chat optionType "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning type in the word Agent without the quote " " markshttps://helpx.adobe.com/contact.html?rghtup=autoOpen- or by telephone https://helpx.adobe.com/contact/phone.html- or Twitter tweet @AdobeCare.Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730

kglad · Answer

for others, if they experience the same thing: reset the cc desktop app by making sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + R

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