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alhomm49
Participant
November 17, 2023
Answered

Abonnement a creative cloud

  • November 17, 2023
  • 2 replies
  • 200 views

Bonsoir,

J'ai installé creative cloud étudiant tout est très bien installé!

Mais lors de mon achat c'était marqué "coché cette case si vous voulez 30 jours d'essai gratuit" je l'ai donc coché. Je me suis donc inscrit a ce jour pour 1 an. Mais normalement puisque j'ai créé le compte seulement aujourd'hui avec + 30 jours gratuit ça me fait l'abonnement logiquement jusqu'au 17/12/2024.

Comment faire pour avoir réellement les 30 jours gratuits ?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Thanks for your question, Alhomm. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to cancel your new subscription. Ensure you are logged in under this account, not the one provided by an organization, when attempting to complete the cancellation process.

     

    Please complete the process soon, Alhomm, to avoid any fees. If you have any questions, click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a helpful team member.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 18, 2023

    .. and if you decide to use adobe's chat, type agent in the chaf field to bypass the ai help.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    November 17, 2023

    Thanks for your question, Alhomm. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to cancel your new subscription. Ensure you are logged in under this account, not the one provided by an organization, when attempting to complete the cancellation process.

     

    Please complete the process soon, Alhomm, to avoid any fees. If you have any questions, click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a helpful team member.

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