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Abonnement a creative cloud

New Here ,
Nov 17, 2023 Nov 17, 2023

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Bonsoir,

J'ai installé creative cloud étudiant tout est très bien installé!

Mais lors de mon achat c'était marqué "coché cette case si vous voulez 30 jours d'essai gratuit" je l'ai donc coché. Je me suis donc inscrit a ce jour pour 1 an. Mais normalement puisque j'ai créé le compte seulement aujourd'hui avec + 30 jours gratuit ça me fait l'abonnement logiquement jusqu'au 17/12/2024.

Comment faire pour avoir réellement les 30 jours gratuits ?

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correct answers 1 Correct answer

Adobe Employee , Nov 17, 2023 Nov 17, 2023

Thanks for your question, Alhomm. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to cancel your new subscription. Ensure you are logged in under this account, not the one provided by an organization, when attempting to complete the cancellation process.

 

Please complete the process soon, Alhomm, to avoid any fees. If you have any questions, click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a

...

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Adobe Employee ,
Nov 17, 2023 Nov 17, 2023

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Thanks for your question, Alhomm. Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to cancel your new subscription. Ensure you are logged in under this account, not the one provided by an organization, when attempting to complete the cancellation process.

 

Please complete the process soon, Alhomm, to avoid any fees. If you have any questions, click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a helpful team member.

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Community Expert ,
Nov 17, 2023 Nov 17, 2023

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.. and if you decide to use adobe's chat, type agent in the chaf field to bypass the ai help.

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