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Abonnement anormalement expiré

Community Beginner ,
Jun 27, 2024 Jun 27, 2024

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Bonjour
Un message me dit que mon abonnement (photoshop et illustrator formule étudiant) a expiré alors que je ne l'ai que depuis septembre 2023 (minimum 12 mois)
Ce matin photoshop fonctionnait, plus accès cet après midi, l'interface adobe me demande de télécharger les logiciels (déjà installés)et de valider les paiement alors que j'ai autorisé le prélèvement automatique.
Quelqu'un a rencontré ce type de problème ?
Une solution ?

Merci

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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