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Known Participant
June 27, 2024
Question

Abonnement anormalement expiré

  • June 27, 2024
  • 2 replies
  • 421 views

Bonjour
Un message me dit que mon abonnement (photoshop et illustrator formule étudiant) a expiré alors que je ne l'ai que depuis septembre 2023 (minimum 12 mois)
Ce matin photoshop fonctionnait, plus accès cet après midi, l'interface adobe me demande de télécharger les logiciels (déjà installés)et de valider les paiement alors que j'ai autorisé le prélèvement automatique.
Quelqu'un a rencontré ce type de problème ?
Une solution ?

Merci

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
June 27, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
June 27, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location