Abonnement anormalement expiré

[1tri-k-sion]

Bonjour
Un message me dit que mon abonnement (photoshop et illustrator formule étudiant) a expiré alors que je ne l'ai que depuis septembre 2023 (minimum 12 mois)
Ce matin photoshop fonctionnait, plus accès cet après midi, l'interface adobe me demande de télécharger les logiciels (déjà installés)et de valider les paiement alors que j'ai autorisé le prélèvement automatique.
Quelqu'un a rencontré ce type de problème ?
Une solution ?

Merci

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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