Abonnement etudiant qui augmente soudainement et mettre fin à l'abonnement annuel?

Forum|Forum|4 years ago
January 23, 2022
3 replies
536 views

Bonjour,

J'étais abonné étudiant et mon abonnement à soudainement augmenté sans recevoir aucune notification.

Si je veux annuler on m'annonce des frais de résiliatioon exhorbitant et de plus je ne trouve aucun moyen de mettre une fin à l'abonnement annuel sans devoir payer ses frais.

Il semble que je ne sois pas le seul dans ce cas, comment faire pour revenir au prix initial et comment programmer la fin de l'abonnement sans devoir payer ses frais exhorbitant?

Merci

This topic has been closed for replies.

Correct answer Peru Bob

The student subscription has a discounted rate for the first year and then a less discounted price after the first year.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

H

Henri31771682tll8

Participant

Si jamais tu as vu le mail trop tard tu peux appeler le service et iels vont t'aider ! Iels ont résiligné mon abonnement alors qu'il était déjà trop tard et que j'étais passé sur la version à 60€ par mois.

kglad

Community Expert

@Henri31771682tll8 is correct. if you change plans (by cancelling one and starting another) and see a cancellation fee, that fee should be refunded by contacting adobe support:

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Peru Bob

Correct answer

Community Expert

The student subscription has a discounted rate for the first year and then a less discounted price after the first year.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

kglad

Community Expert

you should have had 1-2 weeks after you were notified (check the spam folder of the email used to subscribe) to cancel without a penalty.

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