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Participant
April 30, 2023
Question

Abonnement mensuel

  • April 30, 2023
  • 2 replies
  • 294 views

Bonjour,

J’ai Souscrit une formule mensuelle et maintenant que je veux la résilier on me dit que la formule est annuelle et que je vais avoir des frais de 312€ !!!! Sauf que cela n’est pas précisé à la souscription !

Quelqu’un peut m’aider ?

Cdt

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
April 30, 2023

there are two monthly paid plans; a monthly paid plan (with a higher per month fee but no cancellation penalty) and an annual plan paid monthly (with a lower monthly fee but an early cancellation penalty).

 

check your account to see which you have, https://account.adobe.com

Community Expert
April 30, 2023

You might have subscribed to an annual plan paid monthly. See the following article on different types of plans and their cancellation terms.

https://www.adobe.com/legal/subscription-terms.html

If you still have questions and see that you are not liable for a cancellation fee but are being charged then contact Adobe support for further details they will help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan