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Abonnement mensuel

New Here ,
Apr 30, 2023 Apr 30, 2023

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Bonjour,

J’ai Souscrit une formule mensuelle et maintenant que je veux la résilier on me dit que la formule est annuelle et que je vais avoir des frais de 312€ !!!! Sauf que cela n’est pas précisé à la souscription !

Quelqu’un peut m’aider ?

Cdt

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Billing

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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You might have subscribed to an annual plan paid monthly. See the following article on different types of plans and their cancellation terms.

https://www.adobe.com/legal/subscription-terms.html

If you still have questions and see that you are not liable for a cancellation fee but are being charged then contact Adobe support for further details they will help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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there are two monthly paid plans; a monthly paid plan (with a higher per month fee but no cancellation penalty) and an annual plan paid monthly (with a lower monthly fee but an early cancellation penalty).

 

check your account to see which you have, https://account.adobe.com

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