Abonnement non-désiré

Question

Bonjour, en cherchant les factures pour la comptabilité, je m'aperçois qu'un second compte cloud m'est facturé alors que je n'ai rien demandé.

Je souhaite demander l'annulation et le remboursement, mais en ligne des frais de résiliation me sont demandés !

Suis-je le seul dans ce cas?

Merci de votre aide.

kglad · Answer

contact adobe support and resolve the issue: there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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