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G26685606bh84
Participant
October 19, 2022
Question

Abonnement payé et non activé

  • October 19, 2022
  • 3 replies
  • 519 views

Bonjour, J'ai pris un abonnement qui a été payé via paypal, malheureusement, le paiement paypal à eu lieu 2 fois, mais en plus je n'ai pas eu de code pour activer dreamweaver. Comment dois-je faire ?

    This topic has been closed for replies.

    3 replies

    L
    Community Expert
    L e n aCommunity Expert
    Community Expert
    October 21, 2022
    quote

    Bonjour, j'ai créative cloud instalé et il me propose l'achat de dreamweaver. J'ai 2 payement en attente chez paypal

    By @G26685606bh84

     

    Est-ce que votre compte CC est bien configuré pour recevoir des paiements Paypal ?

    https://helpx.adobe.com/fr/manage-account/using/update-paypal-details.html

     

    Ensuite, j'ai bien peur que la problématique ne puisse être résolue sur ce forum purement orienté DW. Je vais faire un appel aux supers pouvoirs de nos modérateurs.

     

    =================

     

    Is there a moderator around who can direct this thread to a more suitable forum, like Account, Payment, & Plan?

    Thanks in advance 😉

     

    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    October 21, 2022

    Done.

    Hopefully, someone will be able to giv a little better direction as to why there are multiple charges showing.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 19, 2022

    @G26685606bh84,

    1. Download & install Creative Cloud Desktop Application.

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    2. Log-in to Creative Cloud with your paid Adobe ID (email) and password.

    3. Use Creative Cloud Desktop Application to install and manage your other Adobe software & services.

    https://helpx.adobe.com/creative-cloud/help/manage-apps-services-desktop.html

     

    Hope that helps.

     

    =================

    1. Téléchargez et installez l'application Creative Cloud Desktop.

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    2. Connectez-vous à Creative Cloud avec votre identifiant Adobe payant (e-mail) et votre mot de passe.

    3. Utilisez l'application Creative Cloud Desktop pour installer et gérer vos autres logiciels et services Adobe.

    https://helpx.adobe.com/creative-cloud/help/manage-apps-services-desktop.html

     

    J'espère que cela pourra aider.

     

    Nancy O'Shea— Product User & Community Expert
    B i r n o u
    B i r n o u
    Legend
    October 20, 2022

    yes @Nancy OShea that's what said @L e n a 

    L
    Community Expert
    L e n aCommunity Expert
    Community Expert
    October 19, 2022

    normalement vous n'avez pas de code à saisir, connectez vous simplement à votre compte Creative Cloud,

     

    téléchargez Dreamweaver, restez connectez, et lancez Dreamweaver... c'est tout... votre compte activé fera le reste.

    Avez vous d'autres applications dans votre abonnement, ou seulement Dreamweaver ?

     

    question subsidiaire : avez vous Creative Cloud Desktop qui soit installée sur votre ordinateur... ? 

    https://helpx.adobe.com/fr/download-install/kb/creative-cloud-desktop-app-download.html 

     

      G
      G26685606bh84Author
      Participant
      October 21, 2022

      Bonjour, j'ai créative cloud instalé et il me propose l'achat de dreamweaver. J'ai 2 payement en attente chez paypal

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 21, 2022

      @G26685606bh84 

       

      use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

      p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

      p.p.s. you can also use twitter to tweet @AdobeCare

      p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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