Abonnement prélevé mais non actif

New Here ,
Nov 16, 2021 Nov 16, 2021

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J'ai été prélevé de 69,99 euros mais l'abonnement reste inactif, non trouvable. De ce fait je ne peux pas le résilier. je souhaite le remboursement de celui-ci.

Merci de votre compréhension

Chloé

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Hi Chloe,

 

Sorry for the delay in response.

We did check your account through the registered email on Adobe and it seems that you have already managed to cancel the subscription on your own. 

For the subscription being inactive, what could probably be the case that, you were not signed into the application using correct email.

Since its already terminated, so there's nothing much that can be done now. 

Let us know if you need any further assistance. 

 

Thanks,
Akanchha 

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