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Participant
October 18, 2025
Question

Abonnement

  • October 18, 2025
  • 1 reply
  • 208 views

J'ai pris l'essai gratuit adobe , adobe a retirer de l'argent pourtant j'ai pas dépassé la date du service gratuit je comprends pas je veux un remboursement comment faire ? De plus c'est compliqué de contacter le service

1 reply

creative explorer
Community Expert
Community Expert
October 19, 2025

@youssef_2719 When a charge appears during an Adobe free trial it’s often not a full purchase but a small pre-authorization or verification hold placed on your card to confirm the payment method. Unless, you have had a previous trials on the same account, repeatedly signs up for free trials and cancels, Adobe can detect the pattern and may charge or block future trials because trials are intended for first-time use only

Either case, sign into your Adobe account at account.adobe.com. Click Manage plan under the plan you want to cancel. Select Cancel your plan and follow the on‑screen prompts to confirm cancellation and choose a reason for cancelling.

 

If you bought through Apple, Google, a reseller, or third party, you need to cancel directly with the store where you purchased (Apple App Store, Google Play, or the reseller). Adobe cannot cancel subscriptions bought through other stores; contact that store for cancellation and refunds.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

m
Participant
October 19, 2025
Ça ne change rien au fait que faut prévenir avant de retirer l’argent ou de
mettre des compléments à l’abonnement comme adobe ai auquel je ne voulais
pas du tout souscrire
Shivangi_Gupta
Community Manager
Community Manager
October 19, 2025

Ideally, any product is not added automatically to your account. However, you can always start a private chat with our support team here: https://adobe.ly/4hgUjtX

They'll provide you the best possible solution.


^Shivangi