Access problems due to multiple profiles (school/personal) – I can't reach my own files!

Report · May 29, 2025

Hi everyone,

I'm experiencing an ongoing issue that’s becoming increasingly frustrating. I have two Adobe profiles linked to the same email address – one from my former school and one personal (with an active subscription).

During my studies, I created various projects, including in Adobe Express. Now, whenever I open any Adobe web app, I get an error like:
"You do not have access to Adobe Express" – despite my active personal subscription.
To fix this, I have to log out, then log in again and manually select my personal profile – every single time. That alone is annoying, but here’s the real issue:

When I'm logged into my personal profile, I can’t access the files I created under the school profile.
When I go to https://www.adobe.com/files/cloud-documents or use the Creative Cloud desktop app, I can see the files listed, but there’s no option to download them, and I can’t open them – I just get the same access error again.

These are my files and my creative work – I need to be able to open, edit, or at least download them using the account I’m now paying for.

What are my options? Is there any way to migrate content from my old school profile to my personal one?

Thanks for any help or advice!

Report · May 29, 2025

sign in to your cc desktop app with the desired profile.

In Response To kglad · May 29, 2025

Hi @Kim5CFA,

Thanks for reaching out. The Adobe ID used for this post is currently associated with only an individual Creative Cloud subscription.

As you mentioned, your school previously assigned a license, and you created files under that business profile. To transfer those files to your personal profile, please refer to this guide:
https://adobe.ly/4jtuTc3

If you can't migrate the files, you may need to ask your school admin to temporarily reassign the license so you can access the content.

Regarding the repeated profile selection at login, you can enable automatic profile selection by following these steps:

Sign in to your Adobe account.
Go to Account and Security > Sign-in and Security.
Turn on the “Select my profile automatically” option.

This helps Adobe choose the most appropriate profile automatically based on available access.
More info:
https://adobe.ly/3Hu4a1q

Hope this helps. Let us know if you need further help!

Regards,
^AN