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davy_6332
Participant
January 29, 2025
Question

Access to Account

  • January 29, 2025
  • 2 replies
  • 200 views

I've been charged monthly for Adobe services and no longer have access to the email account associated with the account to be able to cancel the subscription. Any advice on how to get this sorted as Adobes Help Service Center won't put me in touch with a real person.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
January 29, 2025

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through:
- Facebook: @Adobe
- X (formerly Twitter): @AdobeCare - https://twitter.com/AdobeCare
- The Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen
If the chat window fails to open, then use a different device.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit.
Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain.

Acrobate du PDF, InDesigner et Photoshopographe
D
Community Expert
DeanUtianCommunity Expert
Community Expert
January 29, 2025

When you try logging in through the URL below, do you get asked to verify the email by a number sent to that email?
https://account.adobe.com/plans

When you tried contacting Adobe, was that through the web chat as below?
https://helpx.adobe.com/contact.html?rghtup=autoOpen 
I find typing 'real agent' helps get a real person to talk to.

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