Accidental subscription

Question

Hi there I'm wondering how I get a refund for my accidental subscription I did. I didnt realise I signed up for a free trial on May 8, 2024, on my other email address and then got charged every month after and was not sure how to cancel it until now. I wasted so much money each month so is there anyway I can get this money back? Who do I contact about this aswell? Any help will be appreciated! Attached below are my invoices.

kglad · Accepted Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith · Answer

Just curious... how do you accidently provide your credit card information?

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