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kglad
Community Expert
kgladCommunity Expert
Community Expert
June 23, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    S
    speedometer5518Author
    Participant
    June 23, 2023

    Thanks for the quick reply. When I click that link, I cannot seem to find the chat field. Where is it? (I've tried with Firefox and Opera).

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 23, 2023

    This is what I get when I click on that link. On mobile, there's something that appears saying: "Contact Us: Real help from real people" — but when I click there, it just reloads the same page and nothing happens.


    use twitter if you're unable to use chat

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