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kglad
Community Expert
kgladCommunity Expert
Community Expert
June 23, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    S
    speedometer5518Author
    Participant
    June 23, 2023

    Thanks for the quick reply. When I click that link, I cannot seem to find the chat field. Where is it? (I've tried with Firefox and Opera).

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 23, 2023


    Speedometer, sorry you are blocked from contacting us when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen. In addition to the suggestions offered by Test Screen Name, verify you are logging in under the e-mail address you used for your Adobe subscription or membership. I see nothing listed under the e-mail address you used to post to the Adobe public discussion forum.

     

    If you purchased a mobile Adobe application or service subscription, please contact Apple or Google for assistance managing the membership.

     

    Test Screen Name's advice will also be valid for your interactions with Apple or Google, so you may want to bookmark or write down his suggestions for any future errors you encounter with interacting with websites or online support channels.

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