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Participant
July 3, 2022
Question

Accidentally cancelled my Annual Plan for Adobe CC

  • July 3, 2022
  • 3 replies
  • 305 views

I accidentally cancelled or deactivate my plan, i have told the adobe virtual assistant and they said that they can't revert it back, my only option is to repurchase their product. What is this Adobe? Please reactivate my account, i already paid for that.

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3 replies

Nancy OShea
Community Expert
Community Expert
July 3, 2022

Unfortunately no.  An account is either active or cancelled.  You can't change your mind after it's cancelled.  It's gone forever.

 

 

 

 

 

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
July 3, 2022

When you cancel a prepaid account it will stay active until the end of the period. You just need to take a new one then. 

 

It's, however, more tricky when stock is implicated. There you will lose accumulated assets. That should get a resolution from Adobe customer care. 

ABAMBO | Hard- and Software Engineer | Photographer
Community Expert
July 3, 2022

Hi @Team25103225bbfx,

They should be able to restore your account as per I see from staff responses on other similiar requests like the one mentioned below

https://community.adobe.com/t5/account-payment-plan-discussions/account-accidentally-cancelled/m-p/10177601#M26900

Please contact support and talk to a human instead of a bot. Login to your account and navigate to the URL below, it will open up a chat popup automatically, wait a while for it to open. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

 

-Manan