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Answered

Accidentally cancelled my plan and now they cannot start it and they charge me?

Forum|Forum|7 years ago
December 28, 2018
4 replies
1305 views

I accidentally cancelled my plan, was initially just cancelling the adobe stock.

Now I contact support and they say they cannot reactivate my plan. So I get charged $20 and have to start over?

This seems like a money grab to me.

Can someone help me out or is this the way it is.

Creative Cloud

This topic has been closed for replies.

Correct answer kipt6259700

Update on the issue.

Talked with support today and they were able to refund my $20 and then can open a new plan.

Thanks for the help everyone

K

kipt6259700AuthorCorrect answer

Participant

Update on the issue.

Talked with support today and they were able to refund my $20 and then can open a new plan.

Thanks for the help everyone

K

kipt6259700Author

Participant

Thank you for the help.

I was actually talking to customer service and they never gave any options.

I will try again on Monday and reply here.

Thanks again

shawn_starc

Inspiring

You can try with the chat option instead of call.

Contact Customer Care

Sign in > Choose chat

shawn_starc

Inspiring

You need to contact Adobe Support.

Contact Customer Care

Describe them the issue and they will surely help you with the refund of the cancelation charge and re-purchasing the subscription

Abambo

Community Expert

Well, a lot of people complain because they have trouble cancelling. Sorry about that, but wasn't there a second confirmation question?

ABAMBO | Hard- and Software Engineer | Photographer

K

kipt6259700Author

Participant

Thank you for the reply, but in my case I did not want to cancel that, but did.

Now I cannot activate it or reverse the cancellation.

AxelMatt

Community Expert

This is a public forum, not the link to Adobe support and we can't help with that specific problem

Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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