Accidentally signed into school account as personal

Forum|Forum|3 years ago
July 1, 2022
1 reply
523 views

I accidentally signed into a school account as a personal account, now the subscription is not renewing and I can't sign in as a school account as clicking on that option causes it to load for a long time before the link breaks. Any help is appreciated.

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kglad

Community Expert

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Y

YotAuthor

Participant

Thank you for the suggestion, however the sign out box is greyed out.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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