Accidentally signed into school account as personal

New Here ,
Jun 30, 2022 Jun 30, 2022

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I accidentally signed into a school account as a personal account, now the subscription is not renewing and I can't sign in as a school account as clicking on that option causes it to load for a long time before the link breaks. Any help is appreciated.

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Adobe Community Professional ,
Jun 30, 2022 Jun 30, 2022

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sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Thank you for the suggestion, however the sign out box is greyed out.

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Adobe Community Professional ,
Jul 01, 2022 Jul 01, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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