Account accidentally cancelled

[Smangerbot]

I accidentally cancelled my account, and have incurred the charge for the remaining 4 months of my annual subscription (around £200).

However upon explaining my mistake to a chat rep, they told me the only thing I can do is start a new subscription, effectively meaning I have just lost £200 in the wind. They were very unhelpful in explaining anything or even answering the possibility of escalating this problem to someone higher up.

I consider this a relatively basic issue from a customer service point of view, it should be as simple as reactivating my account and carrying on as normal. I am not prepared to start another subsciption and throw away that money.

I hold my hands up to the initial mistake, In my line of work I am juggling a few accounts and wasn't paying attention to the fact my personal account was an annual sub, but it seems pretty bad that I can't find a phone number or get a straight answer form a chat rep.

If anyone has any ideas that would help, they would be most welcome.

F

[Abambo]

Generally, the only thing anyone here can recommend is to Contact Customer Care .

I will ask an Adobe employee to contact you on this as I suppose Adobe should have waived the termination fee... Let's see what happens.  When you get contacted by Adobe, make sure they have the Adobe logo near their name and a STAFF badge on their profile. All others are ​not Adobe employees, me included.

[Ani*Adobe]

Hi there,

Apologies for the poor experience. Let me try to reactivate your existing subscription. Please do not attempt for any new purchase.

^Ani

[Smangerbot]

thank you very much for your help!

[Ani*Adobe · Accepted solution]

Hi there,

The existing subscription has been activated, please sign out of your CC desktop application and then sign in back again as shown here - Learn how to activate and deactivate Creative Cloud apps

I will reverse the cancellation charges, which will reflect to your PayPal within next 24 hours.

Let me know if you run into any problems.

^Ani

[marielaramosh]

Hi,

I also accidentally cancelled my subscription and have not been able to re-activated. Can you please help me with this matter? I have been trying to contact adobe support but it has been a bit difficult.

Thanks,

Mariela

[Team25103225bbfx]

I too have this problem just this morning, please reactivate my account

[Manan Joshi]

Hi @Team25103225bbfx,

Please contact Adobe support for help. Login to your account and navigate to the URL below, it will open a chat popup automatically, wait for sometime for the popup to open up. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan