Account Cancellation

Forum|Forum|4 years ago
July 23, 2021
4 replies
177 views

I wish to cancel my account, Adobe indicates I will be charged fees but at no point informs me of when I can cancel the acccount free of charge (I guess probably in one year's time). Impossible to speak to anyone and I have never received renewal email. Of course Adobe make its real hard for you to cancel. New technology methods driving the human side of customers nuts... this is a good reason enough to definitely cancel my Adobe Account. Can someone help?

This topic has been closed for replies.

John T Smith

Community Expert

Log-in to your Adobe account and click this link https://account.adobe.com/products which I think shows your ending date

ProDesignTools

Community Expert

This related FAQ may help as well:

https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faqs/td-p/11885718/

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Peru Bob

Community Expert

We can't help with account issues here.

Please go to Adobe Customer Service (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.