Account Checkout finishes, but not billed and cannot access paid services.

[Matthew223969093a6h]

Hi everyone, thanks for your help.

I am trying to subscribe to a student account however when I get to the subscription page and walk through billing information and then account verification, the page simply refreshes back to the original step.

On my Adobe account invoices I can see the 7 different invoices for times when I tried to sign up (over two days); however nothing is showing up with my credit card company.

I cannot contact customer support because they said I need a valid license for customer support,  it I need help figuring out why creative cloud will not bill and register my account as active.

I have tried getting to the payment portal multiple ways (upgrade my account, refresh my account or whatever, sign up almost as a new account).

any ideas or directions?

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Matthew223969093a6h]

Hi @Peru Bob, thanks for taking the time to look for me. When I type agent into the chat box I get hit with this auto-reply. 

"An active plan or trial is required for live support assistance. I found no record of an active plan linked to this email (#######)."

This is what i was referring to, not offering support for those not active, however the whole reason I need support is to activate my account. I cannot call them on the weekend because they say go to chat for support.. so I am stuck for now will try tomorrow I guess.