Account deactivation.

Forum|Forum|1 year ago
August 22, 2024
2 replies
204 views

hello, my account was being deactive in the charge of copy right issue, in the end of june. and now I received email that my account is blocked as I am involving in the creation of multiple accounts. also they said no funds will be released.

Problem is that was my hard ean money I worked alot on that account. i am in stress what should i do. they just closed the case....!!!

This topic has been closed for replies.

kglad

Community Expert

you shouldn't have tried to circumvent the rules.

Shivangi_Gupta

Community Manager

Hi Syeda,

We appreciate you reaching out. As per your account details, there is no active or trial subscription listed in your account.
Also, I could not find any transaction history.

If you have subscribed using a different email address, please start a discussion using that.

Let us know if you have any questions. Also, we advice you not to share any private or confidential information here as this is a public forum. Please feel free to start a private chat session with our support team here: https://adobe.ly/4cwVj9j

^SG

A

Anonymous

Sorry, I didn't understand what you said.. can you please use easy terms.

Shivangi_Gupta

Community Manager

No problem. I'll explain again.
I checked your account details(associated with this email ID). There is no subscription listed there. Please check if you bought Adobe subscription using the same email ID with which you posted in Adobe community.
Since this community is open for public, it is not advisable to share any personal/confidential information here(like your email ID, contact details, bank information).
Also, you can reach out to our support team here: https://adobe.ly/4cwVj9j

^SG

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