Account email address is ok so why are invoices sent to the old one?

[AnneC_uk]

I changed my account email address some time ago and it looks fine however the monthly invoices keep being sent to the old one.  I have looked at edit billing but there is no option to update invoice email address, just postal.  Anybody solved this one?

[John T Smith · Accepted solution]

It would seem that "something" did not work on changing your email, so you need support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
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[Nancy OShea]

Enterprise/Team plans have an admin console for updating contact information.

https://helpx.adobe.com/enterprise/using/admin-console.html