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Account has been de-activated and I cannot reactivate it

New Here ,
Dec 16, 2022 Dec 16, 2022

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Hi!

My account connected with my work email has been deactivated. I don't know why, as I have not requested any de-activation myself. I work for the university, and they have bought me Abobe Pro, which is connected to my work email address, and the email address associated with the purchase cannot be changed. The problem now is that I cannot use Abobe Pro as I cannot access my account with my work email.

I cannot find a wait to re-activate my account, nor a way to contact the support. 

Could anyone help me with this issue? 

Thank you!

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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Is the account managed by your university? As part of an Enterprise subscription? Then contact your University's helpdesk.

 

You see that when signing out to your account and singing in again. If it asks you to choose the personal or the University's profile, it is an Enterprise account.

Abambo_0-1671187356332.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 16, 2022 Dec 16, 2022

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No, I don't think it belongs to an Enterprise subscription. I don't see the double account, and Abobe Acrobat Pro DC was bought as a single license for me. 

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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LATEST

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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