Skip to main content
Participating Frequently
March 15, 2025
Question

Account inactive plan

  • March 15, 2025
  • 1 reply
  • 652 views

Hey everyone, I used to have like 2 accounst, dont remember any logins for it, but i made them because i really needed premiere pro and photoshop for work, started a 7 day all apps trial with my credit card and after the 7 day period ended, i just kind of forgot about it (never got billed for it, i'm guessing its because i have never had enough money in my account, so i couldnt use the apps), now I'm scared that if i get more money in my bank account, the subscription will renew and since I don't even remember the email to that account, I won't be able to cancel it. Is that possible?

1 reply

Participating Frequently
March 15, 2025

I'm extremely stressed right now because I don't know if the plans canceled because there were billing issues.

kglad
Community Expert
Community Expert
March 15, 2025

you have to know your account to cancel it.  you could check your cc desktop app, or if you checked your account with a browser, your browser may have saved your id/password 

kglad
Community Expert
Community Expert
March 15, 2025

I have tried 3 different devices and not even the mail is noted down or signed in anywhere


are @Jan30118882fy7f and @43029935 the same person?