Account Issue

[vahagns52188722]

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.

[jane-e]

@vahagns52188722 

I've moved your post from Using the Community to the Acrobat forum and added the topic "Cancel Subscription" to your post.

Jane

[kglad]

@vahagns52188722 

you'll need to await an adobe employee (eg, @Shivangi_Gupta) to inform you to contact adobe support.

meanwhile, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html


p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

<moved from acrobat>

[John T Smith]

If you are using the Opera browser switch to something else

[Shivangi_Gupta · Accepted solution]

Thanks for tagging me @kglad.

Hi @vahagns52188722,

We appreciate you reaching out. I checked your account and found that you have cancelled your trial.

Let us know if you have any questions. 

We will be happy to help.

Regards,

Shivangi

[kglad]

@Shivangi_Gupta 

it looks like we're supposed to use slack to flag employees for this.  i'm still trying to figure it out.