Participating Frequently

Question

Account Issue

Forum|Forum|6 months ago
August 10, 2025
1 reply
388 views

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.

Account management

Community Expert

Community Expert

use a different updated non-opera browser. a mobile phone's browser with wifi disabled usually works.

ibrahim_4896Author

Participating Frequently

i tried all browsers. mobile, non mobile. it doesnt work!

Community Manager

Community Manager

Thank you very much. There was no badged employee in this thread

Hi ibrahim_4896,

Thank you for letting us know. Our team is aware of this issue are working to resolve this. Meanwhile, click on this link to get your issue resolved.

Thanks
^KS