Account lost

[talented_experts0865]

Hello, I got the subscription to adobe lightroom on my mobile then on my MacBook through Apple. I am currently subscribed to my MacBook account and it is not allowing me to access adobe on my Mac. All of my photos are in that account how do I get back into it? Please help I have clients photos in there.

[kglad]

contact the apple store https://support.apple.com/en-my/billing

[Jeffrey_A_Wright]

Talented_experts, did you intend to start a second subscription in addition to the one you have through Apple iTunes store? If not, then see https://adobe.ly/43254tm for information on how to cancel the duplicate subscription. ^JW

[talented_experts0865]

I did, but now all of my photos on my cloud are gone how do I get them back?

[Jeffrey_A_Wright]

Talented_expert, any photos saved to the cloud would be located under the account to which they were saved. You now have two separate subscriptions under the account you are using to post to this public discussion forum. 

When did you save the photos to the account, Talented_experts? The iTunes subscription started yesterday, and the one from Adobe started today. Did you have a previous subscription and account that you used to store the photos? ^JW

[kglad]

you needed to prepare.

https://helpx.adobe.com/enterprise/kb/transfer-assets.html