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ROBIN318185039psz
Participant
August 22, 2023
Question

Account page says i have access to PRO and i pay for license but on web & creative cloud it says NO

  • August 22, 2023
  • 2 replies
  • 431 views

Hello I have an issue where the accounts management page say i have access to Pro and it installs and works but if i look on the Web or in creative cloud it says i do not have access 

As you can see from above the adobe icon has a blue lock icon saying not available in current plan

 

 

 

 

 

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 22, 2023

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 22, 2023

    You do not have a Creative Cloud subscription, but an Acrobat DC Pro subscription, wich allows you to access Acrobat applications on your computers and mobile devices. Where on the web are you looking for this screen?

    ABAMBO | Hard- and Software Engineer | Photographer
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