Account Problems

New Here ,
Feb 26, 2021 Feb 26, 2021

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Hi there, 

I had to download an Adobe subscription for uni in the middle of last year (so not a full year since joining). I needed a range of apps such as Photoshop, InDesign, Illustrator, Acrobat and more. I downloaded through the uni and the links provided. I am still being charged the same price as when I originally signed up but I am not able to access any of the apps. I was charged less than a week ago and can still update the apps. When trying to use them it pops up a notification to start a 7-day free trial or to buy the apps. I have no clue how to fix this? Could this be due to the school year finishing in December - if so, why am I still be charged for apps I cant use? (just a thought) 

thanks so much.

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Account management , Billing

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Adobe Community Professional ,
Feb 27, 2021 Feb 27, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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