Account signed up in error by daughter

[bobduff80]

My daughter signed up for the trial using my phone for some reason and now I'm being billed for something I don't need nor can afford. When I looked at cancelling I was told I would be billed for the annual cost. Is there anything I can do about this? I emailed the help desk but never got a reply.

[kglad]

make your case to adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[John T Smith]

>using my phone

Was that directly from Adobe, or from Android Google Play or the Apple iphone store?

If direct from Adobe, do what kglad said... otherwise you need to contact Google or Apple