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magdah59927511
magdah59927511
Participating Frequently
May 18, 2022
Answered

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  • May 18, 2022
  • 4 replies
  • 1378 views

Can someone please help me with this? 
I just finished my degree and I'm trying to access my adobe Spark (express) account (which they close access to since I was done with school and school is no longer paying for graduated students.)
I'm currently using the free version.

This topic has been closed for replies.
Correct answer Nancy OShea

You'll need to get your own paid plan.  And ask Adobe if they can transfer your old school account to your personal account ID.

 

Premium Creative Cloud Express ($10/month for 12 months).

  • Creative Cloud Express app (web and mobile)
  • Premiere Rush (desktop and mobile)
  • Photoshop Express (mobile)
  • Spark Video (mobile)
  • Spark Page (mobile)
  • Adobe Portfolio + 100 GB of cloud storage
  • All premium templates and design assets including the entire collection of over 160 million royalty-free Adobe Stock photo collection.

https://helpx.adobe.com/express/using/express-overview.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

4 replies

S
Sonnyboyblue
Participant
September 20, 2022

I did a trial in August and kept getting monthly charge 

Then canceled again . My disappointment is Adobe has a 75 usd cancelation fee 

Cut me off in chat and would not answer my credit card providers phone call

This seems to be a scam 

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 20, 2022

@Sonnyboyblue 

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

S
Sonnyboyblue
Participant
September 20, 2022
Doesn't matter I'm not ever planning on using Adobe products
This seems to not be any advantage for me



Sent from my Galaxy
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 20, 2022

What I said

If you do not have access to the email address you used for your program(s) then I doubt that anyone can help

 

>I certainly do not need your false accusations of not paying. How rude.

 

I never said ONE WORD about you not paying... YOU said that you finished your degree and your school closed your account

 

I then gave the link to contact Adobe, since other users in a public forum can't help with account access... nothing at all "nasty" in what I wrote

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 20, 2022

    You'll need to get your own paid plan.  And ask Adobe if they can transfer your old school account to your personal account ID.

     

    Premium Creative Cloud Express ($10/month for 12 months).

    • Creative Cloud Express app (web and mobile)
    • Premiere Rush (desktop and mobile)
    • Photoshop Express (mobile)
    • Spark Video (mobile)
    • Spark Page (mobile)
    • Adobe Portfolio + 100 GB of cloud storage
    • All premium templates and design assets including the entire collection of over 160 million royalty-free Adobe Stock photo collection.

    https://helpx.adobe.com/express/using/express-overview.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
      magdah59927511
      magdah59927511Author
      Participating Frequently
      May 20, 2022

      Nancy, thank you so much for not being nasty like that Smith guy.
      I appreciate your help. I've been a user, and client of adobe for many years (even stock owner), but that guy made me consider other services.
      I've had my own paid plan, but I canceled shortly because the school was giving it to the students. 
      I did contact adobe, but they were not able to transfer my school account to your personal account ID (I would think they had the capability, but I was surprised they didn't). Anyway, I contacted the school and they gave me access to it so I could transfer my files. I was as surprised to get more help from my school than from adobe. I wasn't aware their customer service had gone down.
      Thank you again, Nancy. 

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      May 20, 2022

      In all fairness to @John T Smith who is a valued member and frequent contributor to this community, we don't know what arrangement your school had with Adobe.  We are just fellow product users. 

       

      Based on what you've told us, the school paid for an Enterprise Creative Cloud Plan and thus owns all content created with it.  So you needed to get the school's permission to access their content.

       

      When you enter into a direct agreement with Adobe (your personal account), Adobe can help you transfer one account to another.

       

      Hope that clarifies things.  🙂

       

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 19, 2022

      If you do not have access to the email address you used for your program(s) then I doubt that anyone can help

       

      This space is provided by Adobe, but it is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

        magdah59927511
        magdah59927511Author
        Participating Frequently
        May 20, 2022

        "Sorry, nobody here can help with an account or payment problem"
        If you can't help, don't answer it at all. Not only you obviously don't even know, but also don't know what you are talking about. 
        I certainly do not need your false accusations of not paying. How rude.  

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