Account

Hi @Chris Campforts,

As per your account details, your subscription was canceled on the 14th day and this is why you were charged. We'd recommend contacting our support team to discuss this in detail.

Also, please check this article to know about the cancelation terms and conditions: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Thanks,

Shivangi

both of you should check your accounts before contacting adobe support to see what adobe support is going to see (and gather supporting docs, if needed), https://account.adobe.com

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

I am in the same boat with you Chris, please let us know if you were able to find a solution to your issue, because i am struggling to find any type of assistance.