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Haylee293827557bd8
Participant
April 13, 2023
Question

account

  • April 13, 2023
  • 2 replies
  • 300 views

When i was in school last year i signed up to adobe for a free trial, it has now been over a year and i'm still getting money taken out of my account monthly, i am not out of $450 which i cannot afford as i am a uni student.  I cannot log into my adobe account as it was a school email and now has been blocked since i've graduated. I've tried to contact adobe and have sent multiple emails about this but i've heard nothing back. I really need this money refunded asap. 

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 13, 2023

@Haylee293827557bd8 

 

in addition to chat, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    R
    Community Manager
    Rashmi27002770wxveCommunity Manager
    Community Manager
    April 13, 2023

    Hi there,

     

    I understand that you wish to get the refund however, you will have to contact the Support team for any billing issues.

     

    For your future reference. if you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

     

    Also, please read the article to learn about cancellation terms for your subscription.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

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