Achat impossible

[Didier29022391vjmk]

Bonjour, j'habite à l'île de la réunion et il est impossible d'accéder au peiment en ligne pour un abonnement adobe créative. Pourriez-vous me renseigner ?

[kglad · Accepted solution]

you probably need to use a reseller, http://adobedealreg.force.com/PartnerSearch?lang=en

you can confirm with adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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