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bev_BandW
Inspiring
July 23, 2020
Question

Acrobat Pro DC

  • July 23, 2020
  • 1 reply
  • 352 views

Good afternoon all - just a warning to you all.  I took out the trial offer of Acrobat Pro DC and as I found it did not serve a purpose to me I cancelled within the time frame.  I received an email confirming this and a verification number.  However, I have been charged for 2 months so far.  When I tried to look at my account to see what had happened, in order to "cancel" it again I would be charged even further for cancellation charges.  Adobe are now stating that I did not cancel it as they have no record of it.  So it is my word against theirs but I know I cancelled it - I saw the "sorry you are leaving" message on the screen.  So please be careful everyone of this so called free trial - there is no such thing as a free trial as once you log on, you are committed!

 

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 23, 2020

    That's not accurate.  The terms you agreed to clearly state you had 14 days to cancel membership and receive a full refund.  After that, there is no refund.  Early termination incurs a 50% penalty fee on remaining months. 

    https://www.adobe.com/legal/subscription-terms.html

     

    Perhaps you have more than one account. Or maybe you cancelled the wrong plan. 

    Log-in to your account below and click on Manage Plans.
    https://account.adobe.com/plans

    If you still need help, scroll down to Contact Adobe on the same page.

    Nancy O'Shea— Product User & Community Expert
    B
    bev_BandWAuthor
    Inspiring
    July 24, 2020

    Appreciate your comments but that is my point.  I DID cancel well within the timescale and I received a notification to say that I had cancelled.  However, Adobe are claiming that i did not cancel (despite my notification confirmation) and have charged me!  They have now charged me to cancel early!!!!  A small person fighting a big organisation.  I have proof - they just do not believe me and have charged.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 25, 2020

    Send Adobe a copy of the e-mail you recieved.  As I said before, you probably have more than one account. 

     

    Nancy O'Shea— Product User & Community Expert
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