Addebito non autorizzato – Nessun abbonamento attivo

[martina_8570]

Buongiorno,

ho notato due addebiti di 26,64 € sul mio conto corrente a nome Adobe, il primo effettuato il 1° settembre 2025.
Avevo attivato solo una prova gratuita di Photoshop e l’ho cancellata prima della scadenza, quindi non ho alcun abbonamento attivo.

Sul mio account Adobe risulta:
Nessun piano pagato
Nessun abbonamento attivo
solo il trial a costo 0

Vi chiedo gentilmente di verificare l’addebito e di procedere al rimborso dell’importo addebitato, confermando che non ci siano addebiti in corso o futuri.

Grazie,
Martina

[jane-e]

My Adobe account shows:
No paid plan
No active subscription
only the 0-cost trial
By @martina_8570

I've moved your post from Using the Community to the  Account, Payment, & Plan forum.

Jane

[kglad]

go here and see if adobe recognized that charge, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

[martina_8570]

I checked and everything is correct: there are no plans activated, so I can't understand why they are taking this money and how to solve the situation.

[kglad]

what's it show the charge is for?

[martina_8570]

They don't tell me, because I have to enter my credit card numbers, but I don't have one. I used my bank account for the trial.

[kglad]

oh. 

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

[martina_8570]

nothing, no payment, no product, no purchase or plan, no other accounts. Only the trial I did months ago at 0 euros.

[kglad]

ie, a report fraudulent charge.

[Shivangi_Gupta]

Hi @martina_8570,

Thanks for reaching out. As per your account details, you cancelled your plan in August when the last transaction was made. There is no transaction requested for September, 2025. 

Did you speak with your bank about this?

Let us know.
^Shivangi

[martina_8570]

Hi, I asked the bank to revoke the payment. I’m attaching a picture of my bank account. As you can see, there are two transactions, but I only signed up for the Photoshop trial, which I canceled before August 5, the day the trial was supposed to expire. Therefore, there is no reason to charge me anything.

[kglad]

adobe's not charging you. it's someone pretending to be adobe.  

again report fraud.