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mikecox_
Inspiring
March 9, 2025
Question

address change

  • March 9, 2025
  • 3 replies
  • 536 views

Using my current email address means codes expire before I recieve them. Is there aother way to get my address updated; like a text option? I see that being ofered a lot

3 replies

Shivangi_Gupta
Community Manager
Community Manager
March 10, 2025

Thanks for reaching out, @mikecox_. Do you wish to change your email address or billing address? Please clarify.


^Shivangi

mikecox_
mikecox_Author
Inspiring
March 11, 2025

I want to change the default email address in my profile, which appears doable until I am pormpted for the OTP that was ent to the email address in my Profile.

By the time I get the OTP, at my default address, it has expired. Mail to that address are delayed because it's a "forwarding address."

I tried the "lost password" option, and use my current address:<Removed by Moderator> but not OTP came; to either address.

Why can't a OTP be sent as text, to my phone?

Using Win 11
kglad
Community Expert
Community Expert
March 9, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
mikecox_
mikecox_Author
Inspiring
March 10, 2025

Ok, but it's the email Adobe uses to notify me that my posts are being responsed. And this is the place, in the Community, where I would expect this question to be address; in that place where quesions about how the comminity boarks; unrelated to tech questions about the apps. 

 

When I am logged to the community and want to modify my Proile; like changing my email address why wouldld it be deemed an inapropreate place fro the questions?

 

When I try to change my email profile, I am being asked to verity my ID.  The code I'm sent can't reach me in time to use it, so I can't veriy my ID.  All I want is for the community change the place it sends the OTP, so I can use ir before it expites. Why can't OTP be sent to my text app, where ti will arrive instantly and I can use it before it expires? 

Using Win 11
mikecox_
mikecox_Author
Inspiring
March 11, 2025

can you enable 2fa on your account?


What is that? How might it help getting a OTP to my current email address? Not the one in my Profile?

Using Win 11
kglad
Community Expert
Community Expert
March 9, 2025

 what codes?

mikecox_
mikecox_Author
Inspiring
March 10, 2025

The OTP codes that are sent to an email address too verify the presone requestinng an address change.. Like the one banks post to your text message app,that arrive instantly;  before they expire; like the ones I get in my email.

Using Win 11