adobe account edit billing and payment

[Kapture benoit]

Went to my adobe account to update my billing and payment.....

Surprise the option edit billing and payment  is blank.... like I have no plan !!!!

but I do for so many years, last billing was 4 march 2025, so i need to edit my billing before the next payment...

when I follow update information from Adobe help:  account.adobe.com/plans.

it's like I don't have a plan but i do have one...

How come I do have access to my invoices but not to edit payment and billing ?

So what are the option ???

thanks for your assistance-help-solution , that will be appreciated

benoit

[kglad]

do you have another adobe id?

and where's this from

[Kapture benoit]

thanks kglad for your reply,

No other Adobe ID

[kglad]

and where's this from

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[Jeffrey_A_Wright]

I am sorry, Kapture, I don't see any active subscriptions or recent purchases under the account you used to post to this public discussion forum. Please sign in under the account you used to make the purchase. If you need to reset the password, to regain access, then see https://adobe.ly/3XEMh5x. ^JW