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Participant
January 1, 2020
Question

Adobe account not working.

  • January 1, 2020
  • 4 replies
  • 233 views

I live in Canada and have an adobe student plan for all the apps. I'm on vacation in the states and when I  logged into my adobe account on my laptop (which I had been randomly logged out off) it said that I had the free trial version. I still had a couple apps dowloaded which it said I had to start a free trial to use. My account has definitely not run out as I have the year plan which I just started a couple months ago. Is this just because I'm travelling or should I look further into it?

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4 replies

9creation
Participant
January 2, 2020

 

if you are using trial version i would suggest buy it and use all features

Nancy OShea
Community Expert
Community Expert
January 1, 2020

Sign-in to your Adobe account to confirm your subscription is active, payment details are current and your device is activated.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert
Participant
January 1, 2020

Try below. Hope it will help. You can also search for specific posts to resolve your problems.

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html