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Participant
July 6, 2023
Answered

Adobe Account Two Factor

  • July 6, 2023
  • 2 replies
  • 283 views

To setup Two factor authentication by verification by e-mail, backup authentication method required. It is asking for phone number however there are people who don't have phone or can recieve texts. Please remove backup authentication requirement to turn on two factor. There is recovery method already setup like secondary e-mail. Please fix this.

 

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Correct answer Shivangi_Gupta

Hello there,

We appreciate you writing in. You can choose either the email or your phone number as a alternative way to receive verification code.

Please check this article for more info: https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

 

We hope it helps.

Regards,

Shivangi

2 replies

Shivangi_Gupta
Shivangi_GuptaCorrect answer
Legend
July 11, 2023

Hello there,

We appreciate you writing in. You can choose either the email or your phone number as a alternative way to receive verification code.

Please check this article for more info: https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

 

We hope it helps.

Regards,

Shivangi

kglad
Community Expert
Community Expert
July 6, 2023

<moved from cc desktop bugs>