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Adobe Acrobat Cancellation Error

New Here ,
Nov 22, 2022 Nov 22, 2022

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Hi, I've been trying to cancel my adobe for over a week now. I have been told it'll automatically cancel on the page if I don't pay for the subsequent month which I planned on. Still, they somehow charged me from my bank account at an unfortunate time (when I transferred money into my account to buy groceries at university which means this is a food-free week lol). Now I should be able to cancel it manually but despite the payment going through, it keeps telling me the problem with the billing account and whenever I sort it out and refresh, it says there is an error still, therefore never allowing me to access the cancellation button. How do I fix this issue so I can access the cancellation button?

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Subscriptions do NOT automatically cancel

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

or

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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