Adobe Acrobat Cancellation Error

[Reduan27264201cyjl]

Hi, I've been trying to cancel my adobe for over a week now. I have been told it'll automatically cancel on the page if I don't pay for the subsequent month which I planned on. Still, they somehow charged me from my bank account at an unfortunate time (when I transferred money into my account to buy groceries at university which means this is a food-free week lol). Now I should be able to cancel it manually but despite the payment going through, it keeps telling me the problem with the billing account and whenever I sort it out and refresh, it says there is an error still, therefore never allowing me to access the cancellation button. How do I fix this issue so I can access the cancellation button?

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

[John T Smith]

Subscriptions do NOT automatically cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

or

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
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