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Adobe Acrobat DC is asking me to pay

New Here ,
Feb 20, 2018 Feb 20, 2018

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I have a one time pay Acrobat DC and it was working fine till yesterday it is asking me to chose the monthky subcription for every edit functions.

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Adobe Employee ,
Feb 21, 2018 Feb 21, 2018

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Hello Ravink,

As per the description above, you are not able to activate the Acrobat DC on your machine as it's asking to repurchase the license, Is that correct?

The record shows that you have an Acrobat Standard DC license registered with your current Adobe ID, make sure you have installed Acrobat Standard DC on your machine, and use the serial number which is registered with your Adobe ID to activate the license.

You can also use Acrobat cleaner tool to remove all the Acrobat versions installed on the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Use the serial key for activation.

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Nov 05, 2022 Nov 05, 2022

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i have a similar issue. i use to have a paied subsciption for a while, but now after i cancelled it every time i log in it asks me to choose a monthly plan.

every time i open a pdf file the subsciption plan pops up and i need to close it to continue reading. 

its kind of a nosense and i was wondering if i can turn it off somehow?

 

thank you..

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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what do you mean by a "paired" plan

 

at one time you had a subscription and a perpetually licensed product (eg, acrobat)?

 

if so, you'll need the perpetual apps installation files and serial numbers.  do have that/those?

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New Here ,
Nov 11, 2022 Nov 11, 2022

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i mean this

ADIEL26979701uvqg_0-1668176532530.png

it pops up eveytime i open a pdf file and it started the moment i stopped paying. but before i paied it didnt pop up.

 

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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nothing is paired, you're being offered two payment options for an annual subscription.  IF you already have an active subscription:

 

stat here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if those all fail, change your cc language. eg, try international english

 

if that fails, change the install location

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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quote

I used to have a paid subscription... after I cancelled it, every time I log in it asks me to choose a monthly plan.


By @ADIEL26979701uvqg

===========

@ADIEL26979701uvqg,

That's normal & expected.  The paid subscription only works as long as you keep paying for it.   When you quit paying, the service stops.

 

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/acrobat/acrobat-pro.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 17, 2022 Nov 17, 2022

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im not intrested in all the features from the paid subscription. i just want to stop the ad for the paid subscription from poping eveytime i open a pdf file.. and i asume its possible becouse up until i did pay it didnt pop up...

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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@ADIEL26979701uvqg 

 

what is installed on your computer from adobe?

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New Here ,
Nov 17, 2022 Nov 17, 2022

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adobe acrobat and creative cloud

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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if you don't have a current paid subscription, uninstall acrobat.  and if you don't have any cc subscription, uninstall the cc desktop app.



uninstall acrobat including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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LATEST

As @kglad said, uninstall acrobat and the creative cloud desktop application.

 

THEN install the Acrobat READER, which will let you read PDF documents without that annoying popup. Acrobat Reader is free.

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

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