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Hello,
I received a code for 'Adobe Acrobat Pro DC 2019' from a friend. Unfortunately, when I enter it on the license page (https://account.adobe.com/products), it tells me that the code is incorrect. He bought this code recently, I have confirmation that it works. What could be causing this problem? I also cannot find the installer of the application for which I have the code
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You should read this topic: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-dc-2019-cd-key/m-p/15147498#M49...
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what exactly do you mean by your statement? eg, if someone is selling you acrobat 2019, you're probably being scammed.
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If you are talking about a serial number (6 groups of 4 numbers) you may not use a serial number that belongs to someone else without doing an official transfer
Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number
-you also may NOT sell/transfer if you used a program as the basis to buy an upgrade at a reduced price
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