Adobe Acrobat Pro DC says subscription expired but I have an active subscription

New Here ,
Nov 17, 2021 Nov 17, 2021

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Adobe Acrobat Pro DC says subscription expired but I have an active subscription. Every time I open a pdf OR want to sign in, a pop-up from Adobe states "We can't verify your subscription status. Your Acrobat DC subscription will end in THREE days."  What the heck!  My subscription is VERY much active and Adobe keeps charging our credit card . payments have been received through the 14th of this month! HOW CAN WE FIX THIS ISSUE???

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correct answers 1 Correct answer

New Here , Nov 19, 2021 Nov 19, 2021

Thanks everyone...our IT Guy resolved the issue; it was more complex than meets the eye. So, you all can stop sending responses.

Cher

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support as suggested by @LinSims in the previous post.
-Manan

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New Here ,
Nov 18, 2021 Nov 18, 2021

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I'm having a simular issue and the above steps didnt fix it.

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Try contacting support in such a case, only they can help with account issues. As a fellow software user we can just point to general troubleshooting tips in such cases

-Manan

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Adobe Community Professional ,
Nov 19, 2021 Nov 19, 2021

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Thanks everyone...our IT Guy resolved the issue; it was more complex than meets the eye. So, you all can stop sending responses.

Cher

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