Adobe Acrobat Pro subscription not active

[AnitaTrevino]

My subscription show is not not active and I am not able to use feautures.

[kglad]

why do you expect there to be a subscription?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[John T Smith]

Log-in to your Adobe account and click this link https://account.adobe.com/plans

OR

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[Shivangi_Gupta · Accepted solution]

Hi @AnitaTrevino,

As per your account details, you have an active subscription for Adobe Scan. Adobe Acrobat is not included in it.

Let us know if you have any questions. 

Regards,

Shivangi 

[AnitaTrevino]

So I why I billed in November

[kglad]

@AnitaTrevino

for what were you billed?

[AnitaTrevino]

[kglad]

@AnitaTrevino 

contact the apple app store. do not click any email links.